xe88's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn how xe88 collects, uses, and protects your data.
1 Introduction & Scope
Opening Statement
xe88 is a trusted online gaming platform serving players in Bangladesh. We always place the highest importance on the privacy and security of our users' personal information. This privacy policy ("Policy") describes how xe88 collects your information, the purposes for which it is used, and how that information is kept secure.
This policy applies to xe88's website, mobile application, and all related digital services. If you use our services, it will be assumed that you have read and agreed to the terms of this policy. This policy should be read alongside our Terms and Conditions.
2 Information We Collect
xe88 only collects information that is necessary to provide our services. Below is a description of the different types of information and how they are collected.
Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Preferred language and currency
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, Upay account details
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Note: Card numbers or banking passwords are never collected or stored.
Usage Information
Information relating to how you use the platform:
- Gaming history and preferences
- Session duration and activity logs
- Login and logout times
- Bonus and promotion redemption details
- Customer support communication records
Technical Information
Information automatically collected about your device and connection:
- IP address and device type
- Operating system and browser version
- Cookies and session tokens
- Page visit logs and click tracking
- Connection date and time
3 Purpose of Data Use
xe88 uses your information only for specific and legitimate purposes. Each purpose is clearly described below.
Account Management & Service Delivery
Your information is used to create, verify, and securely manage your account. This includes identity verification, transaction processing, executing deposit and withdrawal requests, and delivering gaming services.
Security & Fraud Prevention
Information is analysed to ensure account security and to prevent unauthorised access, fraudulent activity, and money laundering. If suspicious activity is detected, an account may be temporarily suspended.
Service Improvement
Usage information is analysed to further improve the user experience, add new features, and resolve technical issues. This information is processed in a fully anonymised manner.
Communication & Notifications
Your email address and mobile number are used to send important account updates, transaction confirmations, security alerts, and relevant promotional information. You may opt out of marketing messages at any time.
Responsible Gaming
Players' gaming behaviour is monitored to identify potentially harmful habits. Where necessary, we offer support and take action in accordance with our Responsible Gaming guidelines.
4 Cookies & Tracking Technologies
Cookies and similar technologies are used on the xe88 website and app.
Essential Cookies
These cookies are essential for the basic operation of the website. They maintain login sessions, verify security tokens, and save preference settings. These cookies cannot be disabled.
Analytical Cookies
These cookies collect anonymous information to help us understand how users interact with the platform. This allows us to continuously improve the quality of our service. You will have the option to disable these cookies.
Functionality Cookies
These cookies are used to remember your language preference, layout, and personalised experience. Without them, your settings will need to be reconfigured on every visit.
5 Data Sharing with Third Parties
Service Provider Partners
Necessary information is shared with selected partners for services such as payment processing (bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure, and game software supply. These partners operate under strict confidentiality agreements and may only use the information they receive for specified purposes.
Legal Obligations
Where xe88 is required to provide information under applicable law in Bangladesh, a court order, or a directive from a regulatory authority, it is obliged to do so. In such circumstances, we will endeavour to notify you to the extent legally permitted.
Business Changes
In the event of any company merger, acquisition, or asset transfer, user information may be transferred. However, we will provide users with appropriate notice before any such change, and consent to the new policy will be obtained.
6 Data Security Measures
xe88 uses industry-standard security technologies to protect your information.
Encryption
SSL/TLS encryption is applied to all data transmissions. This means your information is always transmitted in encrypted form, making it impossible for unauthorised parties to read.
Access Controls
Only authorised personnel can access the necessary information. All access is logged, regularly audited, and a minimum access policy is followed.
Secure Servers
All user information is stored in secure, protected data centres. Regular backups are taken and a disaster recovery plan is kept active.
Threat Monitoring
Automated systems monitor for suspicious activity around the clock. Any attempt at a cyber attack or data breach is identified and addressed immediately.
7 Data Retention Period
Active Account Data
All relevant information is retained for as long as your account remains active. This information is necessary for service delivery, security assurance, and legal compliance.
Data After Account Closure
Even after an account is closed, certain information is retained for a specified period to meet legal, regulatory, and accounting requirements. Once that period has passed, the information is securely deleted or anonymised.
Data Deletion Requests
Within legal limitations, you may request that your information be deleted. However, immediate deletion may not be possible in cases involving an ongoing investigation, dispute resolution, or a legal obligation.
8 Your Rights
xe88 respects your data rights. You may exercise the rights described below at any time.
Right to Access
You can find out what information xe88 holds about you and how it is being used. This information will be provided within a reasonable time following your request.
Right to Rectification
If there are any errors or inaccuracies in your information, you may request a correction. Ensuring accurate and up-to-date information is in both our and your interest.
Right to Object to Processing
In certain circumstances you may object to the processing of your information. Particularly in the case of marketing communications, your objection will be acted upon immediately.
Right to Data Portability
You may request a copy of your information in a portable format. This information will be provided to you in a structured, commonly used, and machine-readable format.
9 Protection of Minors
Age Restriction
All xe88 services are for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is followed at registration, and if there is reason to suspect a user is underage, the account is suspended immediately.
If it becomes known that information from a minor has been collected inadvertently, we will delete it without delay. Parents or guardians may contact us regarding this matter.
10 Policy Changes & Updates
Update Process
xe88 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice of the changes will be shown when you log in to the platform
- The "Last Updated" date on this page will be changed
If you continue to use the service after a change, it will be assumed that you have agreed to the new policy. We therefore recommend reviewing policy changes regularly.
11 Contact Us
If you have any questions, concerns, or requests relating to this privacy policy, please get in touch with us.